Ayush Mart

At Ayush Mart, customer satisfaction is our top priority. We strive to provide high-quality products and a seamless shopping experience. However, if you are not completely satisfied with your purchase, this Refund Policy outlines the process and conditions under which refunds or exchanges are accepted.

1. Return and Refund Eligibility

You may request a refund or exchange if:

• The product delivered is damaged, defective, or not as described.

• You received the wrong item.

• The product is missing from your order.

To be eligible, you must contact us within 7 days of receiving the product with proof of the issue (such as photos or description).

2. Non-Refundable Items

Please note that the following items are not eligible for refund or exchange:

• Perishable goods like fresh fruits, vegetables, and dairy products unless damaged or defective at the time of delivery.

• Products that have been opened, used, or tampered with.

• Items purchased during special promotions or discounts unless otherwise specified.

3. Refund Process

Once your refund request is approved, we will process it as follows:

• The refund will be credited to the original payment method within 7-10 business days, depending on the payment provider.

• In cases where a replacement product is provided, the refund process may be adjusted accordingly.

4. Exchange Process

If you choose to exchange a damaged or incorrect product, we will arrange for the collection of the original item and send the replacement at no extra cost.

5. Return Shipping Charges

For eligible refunds and exchanges, Ayush Mart will cover the return shipping cost if the issue was caused by us (such as defective or incorrect items). For other cases, shipping charges may apply as per the situation.

6. Cancellation Policy

Orders can be cancelled before dispatch. Once the order is shipped, cancellation requests may not be accepted. You can contact us as soon as possible if you need to cancel an order.

7. How to Request a Refund or Exchange

To initiate a refund or exchange, please contact our customer support team with the following details:

• Order number

• Description of the issue

• Photographic evidence (if applicable)

Email: support@ayushmart.com
Phone: +91-XXXXXXXXXX

8. Our Commitment

We are committed to resolving all issues fairly and promptly. If you are unhappy with a product or experience, we are always here to assist you.